Store Operations Manager

4 weeks ago


Florence, Alabama, United States Mapco Express Full time
Job Overview:

The Customer Service Leader plays a crucial role in ensuring that customers receive exceptional service at MAPCO Express. This individual will be responsible for meeting customer service standards, following cash control policies, and adhering to all relevant laws and regulations.

Responsibilities:
  1. Meet or exceed customer service standards by providing prompt, courteous service to all customers
  2. Develop and implement strategies to increase customer satisfaction and loyalty
  3. Train and motivate sales associates to provide exceptional customer service
  4. Monitor and analyze customer feedback and make recommendations for improvement
  5. Participate in inventory management and ordering processes to ensure adequate product levels
Requirements:
  • Candidates must have excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Basic math and computer skills required
  • High school diploma or equivalent required; some college preferred
Compensation:

The estimated salary for this position is $52,500 per year, based on location and industry standards.



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