Senior Business Systems Analyst

3 weeks ago


Rancho Cordova, California, United States Blue Shield Of California Full time
Job Summary

The Business Systems Analyst will play a key role in improving productivity for our customer care teams by creating a seamless, interactive experience for users. This role reports to the Senior Manager of Product Management.

Your Responsibilities

In this role, you will:
  1. Conduct routine data analysis, needs assessments, and cost/benefit analysis to align information technology solutions with business initiatives
  2. Formulate and define routine systems scope and objectives through research combined with an understanding of applicable business systems and industry requirements
  3. Develop or modify information systems, including analysis of business and user needs, documenting requirements, and revising existing systems
  4. Identify a desired future state that addresses a business problem utilizing multiple analytic methodologies and business process modeling
  5. Manage requirements and analysis to the smallest set that will provide the biggest impact in advancing business objectives
  6. Test and implement technology
  7. Develop procedures to improve platform experience for users
  8. Analyze customer needs and identify areas for improvement
  9. Develop and maintain reporting tools

Qualifications

Your Knowledge and Experience
  • Requires a bachelor's degree or equivalent experience
  • Requires at least 5 years of prior relevant experience
  • Requires Customer Service call center experience
  • Experience analyzing current business processes for process improvement opportunities
  • Work directly with internal partners to improve operational efficiencies and productivity
  • Create and present reports to leadership
  • Participated in implementation efforts
Pay Range: The pay range for this role is: $80,200.00 to $111,100.00 for California.

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