Senior Business Applications Analyst

4 weeks ago

Rancho Mirage, California, United States Eisenhower Health Full time

Job Summary:

A Senior Business Applications Analyst at Eisenhower Health supports core functions of EMC applications to enable cost-effective, high-quality, efficient, and safe patient care.

This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a thorough understanding of their assigned applications, ancillary systems, and health system operations.

Key Responsibilities:

  • Independently addresses issues and design decisions of moderate to high complexity with little or no supervision.
  • Delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization.
  • Provides project management and selection guidance for new applications.
  • Provides analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests.
  • Coordinates application support with other information technology teams including Sys Admins, DBA, Networking, Reporting, and the help desk.
  • Implements changes using documented procedures that are compliant with department's policies and procedures.
  • Provides solutions to work orders, trouble tickets, and projects for assigned departments.
  • Works with and mentors junior staff members to document workflows.
  • Serves as Project Manager for major projects.

Requirements:

  • Relevant degree or experience in lieu of degree.
  • Five or more years in healthcare-related positions.
  • Previous system analyst or vendor experience.
  • Experience using healthcare applications.
  • Experience working in an acute healthcare setting or vendor setting.
  • Proven experience in project managing major projects.

Working Conditions:

This position requires a high level of independence, sound judgment, and reasoning to analyze problems or procedures and select the appropriate course of action to keep systems available and functioning.

The position will work collaboratively with vendors and users to determine, review, and document acceptance of system changes.

The position will also participate on committees and in meetings where issues affecting departments and/or patient care are discussed.

The position will follow PMO guidelines on all projects, utilize PMO tools provided to manage and communicate project tasks and issues.

The position will train and assist others in utilizing PMO tools and methodologies.

The position will assure that all necessary documentation (e.g., procedure/processes) are properly completed and posted for the help desk and in the knowledge base.

The position will update all open service requests on a weekly basis and communicates updates to the requestor on a weekly basis.

The position will effectively communicate with IS staff members, vendors, and users, and facilitate communication between these groups to identify system needs, modifications, and/or issues.

The position will work with these groups to reach resolution of issues, defines necessary modifications, and develop solutions.

The position will accurately and promptly analyze user-requested programming changes, document requests, and facilitate communication between users and IS Systems Analyst staff per change control policy.

The position will work with vendors to determine, review, and document acceptance of system changes.

The position will take lead on communications between IS Systems Analyst personnel and vendor representatives.

The position will ensure that all necessary documentation (i.e., procedures, processes) is complete.

The position will utilize excellent time and project management skills as well as organizational and personal skills to work with a variety of people.

The position will perform written and oral project status reporting on a regular basis as requested.

The position will work as lead team member and independently with minimal supervision.

The position will ensure that e-mail and voice mail indicates when unavailable with alternative contact when out of office.

The position will assume administrative tasks to support management as requested and perform other duties as assigned.

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