Customer Service Ambassador
4 weeks ago
Telephone Communication
Respond to incoming calls within three rings, utilizing proper telephone etiquette. This includes using a three-part greeting and obtaining caller consent before placing them on hold.
Operate a multi-line telephone system, answering incoming lines, placing callers on hold, transferring calls, and paging staff members. Manage and route messages for veterinarians and staff members.
Client Relations
Adhere to established hospital guidelines for communicating with clients in various situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills.
Address basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies. Appropriately direct other questions and communication to a veterinarian, Practice Manager, or other staff member.
Employ active listening skills to obtain all necessary medical and personal information from the client.
Identify potential client problems, complaints, or questions and handle them accordingly.
Relay medical instructions; itemize the client's statement; review it orally with the client; and inform the client about hospital policies, such as pre-operative instructions, payment and credit policies, and vaccination policies.
Communicate with clients as needed regarding invoices and the medical status of their pets.
Make timely calls to clients from a call-back list.
Provide clients with necessary information or instructions before their appointments.
Contact clients to schedule discharge appointments and recheck appointments and confirm appointments and pre-surgical instructions.
Maintain knowledge of current wellness-care standards and common medical problems.
Maintain current client contact information.
AmeriVet's Commitment
At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:
Comprehensive medical, dental, and vision insurance
401(k) matching
Generous holidays and paid time off
Career development programs
Robust health and wellness initiatives
Employee referral bonus programs and much more
AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.
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