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Senior Vice President, Client Services Executive

2 months ago

New York, New York, United States Hotwire - US Full time

This position offers a hybrid work model and is available in key metropolitan areas.

About You...

You are an innovative leader with extensive knowledge of the technology sector and a talent for fostering creativity. Renowned for your ability to challenge conventional thinking, you are a proactive problem-solver who meets client demands with ingenuity, professionalism, and promptness.

You excel at building connections, both within the industry and across internal teams. Your ability to earn trust and influence others is a hallmark of your leadership style, and you thrive in creating high-performing teams while nurturing a culture of collaboration.

Your experience spans global client engagement, supporting prominent brands with ambitious objectives. You are flexible and quick to adapt, always prepared to embrace new challenges.

As a thought leader, you maintain a strong perspective on industry trends, actively participating in tech events and contributing to industry associations.

About Us...

We are a leading global consultancy specializing in technology communications and marketing. Our team consists of expert communicators and marketers who are passionate about technology and dedicated to helping businesses unlock their potential. Our local expertise combined with global reach enables us to provide bold yet practical guidance to tech companies worldwide.

Joining us means you will be supported in achieving unlimited success and career advancement. We have consistently been recognized as a Best Place to Work by industry publications.

We are seeking an outstanding individual to join our team as Senior Vice President, Client Services.

The Senior Vice President, Client Services is a pivotal member of the North America Executive Team and plays a significant role in our global operations. This leader manages a diverse portfolio of clients in one of our most vibrant markets, delivering exceptional experiences and results for our technology and innovation clientele. By staying ahead of industry trends, the Senior Vice President cultivates deep relationships and leverages insights to drive innovation and growth.

This role collaborates closely with other executive leaders to align on strategic goals, enhance our offerings for the future, and stimulate business growth. Overseeing a tech-centric portfolio generating over $20M in revenue, this position is integral to maintaining key executive relationships within our top clients.
Key Responsibilities:

  • Client Relationship Management
    • Establish and nurture robust relationships with our top clients, ensuring their ongoing growth and satisfaction.
    • Serve as a connector, providing a clear industry perspective on critical issues such as AI, reputation management, and business transformation.
    • Act as the primary liaison for senior client stakeholders, including C-Suite executives, addressing their needs with professionalism and urgency.
    • Engage in regular travel to meet clients, attend industry events, and strengthen personal connections.
    • Set the benchmark for client experience and oversee the Client Service team to ensure we consistently deliver exceptional service.
    • Collaborate with finance and client service leaders to ensure project profitability and proactively address any financial concerns.
  • Leadership and Team Management
    • Lead a team of over 50 professionals, including 5-7 direct reports managing their own portfolios.
    • Work with the Head of People & Culture to support talent development and succession planning within the Client Services team.
    • Guide the team to achieve business objectives, including revenue growth and client satisfaction.
    • Empower team members to manage internal processes effectively, including client growth planning and performance tracking.
  • Strategic Business Development
    • Contribute to the North America Executive Team, shaping the overall business strategy.
    • Support global initiatives related to client service priorities.
    • Enhance our presence in the U.S. through thought leadership and industry engagement.
    • Stay informed on industry trends to inform strategic decisions and improve client service offerings.
    • Identify opportunities for new products and services, setting expectations for collaboration.
  • Collaboration and Influence
    • Partner with leaders across the organization to create an integrated approach to client management.
    • Foster a collaborative culture that encourages teamwork and knowledge sharing across all levels.
Qualifications:
  • Must be based in a major market.
  • At least 14 years of experience in communications and marketing within the tech sector.
  • Experience in an agency setting managing a significant portfolio.
  • A strategic thinker with a growth-oriented mindset.
  • Proven success in managing senior client relationships and driving satisfaction.
  • Strong leadership abilities with experience mentoring a diverse team.
  • Excellent communication skills, capable of influencing stakeholders at all levels.
  • Willingness to travel as necessary to meet business objectives.
Why Join Us:
  • Flexibility - We value work/life integration and understand the importance of flexibility.
  • Global Opportunities - Engage with global teams and travel to connect with clients and colleagues.
  • Comprehensive Benefits - Enjoy a strong benefits package, including paid time off, medical coverage, and retirement plans.
  • Professional Development - Access to a robust learning and development program.
  • Autonomy - The freedom to shape your career and create your future.
  • Diverse Experiences - Every day presents new challenges and opportunities for growth.
  • Collaborative Culture - Join a team that values support and collective success.
We practice Thoughtful Working, empowering our talent to determine the best approach for our clients and teams every day.