Support Specialist

5 days ago


Boston, Massachusetts, United States Attensi Full time

About Attensi

As a global leader in gamified simulation training, Attensi has established itself as a trusted partner for businesses worldwide. With a presence in over 150 countries and 50 languages, we strive to deliver exceptional experiences to our clients.

We are seeking a skilled Support Specialist to join our Boston-based team. In this role, you will work closely with our client base, providing top-notch support and resolving any issues that may arise.

Key Responsibilities:

  • Deliver excellent support services to clients, addressing their queries and concerns in a timely manner
  • Collaborate with cross-functional teams, including Customer Success Managers, Project Managers, and the Sales team, to ensure seamless customer experiences
  • Develop a deep understanding of Attensi's products and systems, ensuring effective troubleshooting and resolution
  • Provide training and support to customers and internal stakeholders on the proper use of our products
  • Contribute to the development of documentation and knowledge-sharing initiatives within the organization

Requirements and Qualifications:

  • Demonstrated experience in technical support, customer service, or related fields
  • An IT-related degree or equivalent certification
  • Strong analytical and problem-solving skills, with the ability to break down complex issues into manageable parts
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
  • A passion for delivering exceptional customer experiences and a commitment to continuous learning

Why Choose Attensi?

  • A competitive salary range of $65,000 - $75,000 per year, depending on experience
  • A rapidly growing company with opportunities for professional growth and development
  • A dynamic and supportive work environment with a focus on collaboration and teamwork
  • A chance to work with a talented team of professionals who share your passion for delivering exceptional customer experiences


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