Tax Expert Consultant

3 days ago

Springfield, Illinois, United States Intuit Full time
About Intuit

We believe everyone should have the opportunity to prosper, which is why our mission is Powering Prosperity Around the World. As a mission-driven company, we live our values every day and prioritize the success of our customers above all else.


Job Description

You will play a vital role in advancing our goal of Powering Prosperity Around the World by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also have the opportunity to shape the direction of one of our newest product offerings, TurboTax Live Business.

This virtual, customer-facing role involves using our state-of-the-art video communications software (Smartlook) to interact with customers. Your primary responsibilities will include:

  • Tax advice
  • Full Service Business return preparation and signature
  • Product/software inquiries
  • Tax calculations
  • Filing tax extensions

You will create high-quality customer interactions and experiences that instill confidence using deep customer empathy and your extensive knowledge and expertise in business tax preparation and books-to-tax accounting entries.

In this role, you will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Additionally, you will apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and tax return preparation.

Requirements

To be successful in this role, you must possess:

  • Strong business tax preparation experience, with 3 or more years of recent experience preparing federal and state business tax returns (1065 and/or 1120-S) for at least 20 clients/customers per season for compensation, using commercial tax preparation software.
  • An active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney.
  • A minimum of 2 seasons of personal Tax Preparation experience, with a minimum of 30 tax returns per tax year in a tax practice or retail setting for compensation, strongly preferred.
  • Bookkeeping experience with books to tax preparation is strongly preferred.
  • Experience preparing Business Tax returns for service industry customers is strongly preferred.
  • The ability to commit to a minimum schedule of at least 20 hours/week (minimum 4 hour shift increments) throughout the tax season.
  • A working knowledge of Circular 230.
  • Proficient with technology; solid knowledge of computer operations and software.
  • Strong customer service skills – ability to interact with customers through video and audio tools in a professional, friendly, and confident manner.
  • Excellent verbal and written communication skills.
  • Critical thinking, problem-solving, research skills, and determination.
  • The ability to work in a fast-paced environment with minimal supervision.
Salary Range

$60,000 - $80,000 per year, depending on experience.

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