ERP Business Systems Analyst

4 weeks ago


Houston, Texas, United States InsideHigherEd Full time
Job Summary

The Business Analyst plays a crucial role in driving business process improvement through systematic investigation, analysis, and documentation of functional business specifications. This position requires a high level of subject matter expertise to bridge business requirements and IT solutions, providing technical direction and ensuring compliance with best practices.

Key Responsibilities
  • Perform data analysis to support evaluation of system defects or to develop requirements for new functionality
  • Triage and troubleshoot complex user-reported system defects
  • Assist in various system trouble shooting and balancing and correction efforts
  • Provide analytical support for critical college-wide initiatives
  • Liaise with clients, technology, and support teams
  • Participate in functional testing and support user acceptance testing
  • Conduct user training in Banner and data reporting tools
Requirements
  • Five to seven years of hands-on experience in higher education using Ellucian Banner
  • Experience working with Action Line to troubleshoot and resolve tickets and cases
  • Experience in a business analytics role, including process definition, management, and monitoring
  • Experienced in creating Business Requirement Documents, User Requirement and Functional Requirement Specifications
  • Experienced in creating Data Flow Diagrams, Use Cases, State Diagrams, Sequence Diagrams, Component Diagrams, Use Case Diagrams & Activity diagrams
  • Experience with Data Governance, Data Standards, or other data management business processes
Working Conditions
  • Routine office environment
  • Sitting or standing in one location much of the time
  • Some stooping, lifting, or carrying objects light weight may be required
  • Use of video display terminal
  • Location: Onsite, Hybrid, or Remote

It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies.



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