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Business Operations Specialist

2 weeks ago

Columbia Falls, Montana, United States Fullsteam Operations LLC Full time
Job Description

The Business Operations Specialist will play a critical role in ensuring the smooth execution of the customer onboarding process. This involves working closely with internal teams, including sales, development, and support, to streamline operations and facilitate communication.

Key Responsibilities:

  • Act as the primary point of contact for customers during the entire onboarding journey.
  • Coordinate and schedule comprehensive training sessions for new customers.
  • Serve as the liaison between customers and internal departments.
  • Manage and resolve escalated customer issues.

Requirements:

  • Strong understanding of business operations and the customer lifecycle.
  • Proven ability to work across departments and collaborate with sales, development, and customer support teams.
  • Expertise in project management and documentation.