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Bilingual Inbound Educational Call Center Representative
4 weeks ago
Inbound Contact Center Representatives play a vital role in ensuring a memorable customer service experience by using active listening and consultative selling skills during initial inquiries to set up student academic evaluations and educational programs.
Key Responsibilities- Ensure a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations
- Follow contact center scripts when speaking with clients
- Build positive rapport with clients of differing personality types
- Remain polite and professional during all interactions
- Keep records of all conversations in our call center system
- Meet personal and team qualitative and quantitative service targets
- Participate in initial and ongoing training to maintain up-to-date knowledge of our services
This is a remote position that offers a flexible schedule with varied shifts, including morning, evening, and weekend shifts. Full-time employees are required to work two weekday evening shifts per month, two Saturday shifts per month, and Sunday shifts as needed.
BenefitsAs a full-time employee, you will be eligible for a comprehensive benefits plan, including medical, dental, and 401K. You will also receive bi-weekly pay with direct deposit and paid on-the-job training.
QualificationsWe are looking for Inbound Contact Center Representatives with excellent communication and interpersonal skills, a reliable and dependable work ethic, and a strong attention to detail. Previous sales or customer service experience is a plus, but not required. Bilingual skills in Spanish and English are also a plus.
