Retail Operations Supervisor

2 months ago

Yorkville, Illinois, United States Circle K Full time

Position Overview

The Retail Operations Supervisor plays a pivotal role in overseeing the daily activities of the store, ensuring that all operations run smoothly and efficiently. This position requires a strong focus on customer satisfaction, employee management, and adherence to company standards.

Availability

Flexible schedule required.

Essential Qualifications

  • High School diploma or equivalent preferred.
  • Prior experience in retail management is advantageous.
  • Ability to fulfill the core responsibilities and work under the conditions outlined.
  • Proficient in supervising and training staff on the use of necessary equipment and tools.
  • Capable of managing various functions related to customer service and store operations.
  • Basic computer skills or willingness to learn, including report analysis and inventory management.
  • A valid driver's license and reliable transportation for business-related travel.
  • Effective communication skills in English, both verbal and written.
  • Willingness to perform additional tasks as directed by management.

Key Responsibilities

Leadership and Staff Management

  • Recruit, onboard, and mentor enthusiastic team members to deliver exceptional customer service.
  • Delegate tasks effectively to maintain a clean, well-stocked, and organized store environment.
  • Foster a professional atmosphere among team members and supervisors.
  • Schedule staff in accordance with company policies to enhance customer service and maintain store standards.
  • Utilize fair management practices during hiring, training, and employee evaluations.

Customer and Community Engagement

  • Build and maintain positive relationships with suppliers and community members.
  • Ensure timely resolution of customer complaints, promoting a positive shopping experience.
  • Enhance the store's public image within the local community.

Training and Development

  • Conduct regular performance reviews, providing constructive feedback to employees.
  • Ensure all staff are trained to meet customer service and operational standards.
  • Promote safety awareness and ensure compliance with safety protocols.

Communication Strategies

  • Establish effective communication channels to keep all employees informed.
  • Hold regular meetings to discuss updates and foster team collaboration.

Organizational Skills

  • Assess and create action plans to address store needs and objectives.
  • Maintain organized records and documentation for the store.
  • Oversee employee compliance with reporting and merchandising standards.

Financial Oversight

  • Analyze sales and expenses to identify opportunities for profit maximization.
  • Manage budgets and forecasts, understanding merchandise margins.
  • Safeguard financial transactions and ensure accurate reporting.

Work Environment

  • Primarily indoor work, with occasional outdoor tasks such as maintenance and cleanliness.
  • Exposure to varying temperatures and noise levels.
  • Ability to work independently with minimal supervision.
  • Demonstrate effective leadership and management skills at all times.

Note: This job description may be updated periodically to reflect changing business needs.

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