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Client Service Representative

2 months ago

Rolling Meadows Illinois, United States Gallagher Full time
About the Role

Gallagher is seeking a highly motivated and detail-oriented Client Service Representative to join our team. As a Client Service Representative, you will play a critical role in providing exceptional customer service to our clients, assisting with account management, and supporting the sales process.

Key Responsibilities
  • Assist Account Managers, Account Executives, Producers, and Brokers in servicing designated groups of clients or books of business related to marketing, claims, administration, and sales.
  • Typically assigned to accounts with less complex needs and no renewal goals associated with assigned accounts.
  • Under the direction of more senior staff, provide administrative support to an assigned group of clients.
  • Resolve customer service inquiries that require research and interactions with carriers or agents.
  • Generally require assistance when resolving more complex problems.
  • Day-to-day client contacts are generally mid- or lower-level client staff and contact with clients.
  • Respond to client questions and maintain a log of conversations.
  • Market new and renewal accounts according to company procedures.
  • Evaluate all proposals to include in spreadsheets.
  • Prepare renewals and client information presentations and assist in preparing RFP responses.
  • May provide guidance and direction to Customer Service Representatives or administrative support.
Requirements
  • High School Diploma/GED and 1+ years of related experience.
  • Preferred: Appropriate license.
  • Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks.
About Gallagher

Gallagher is a leading insurance brokerage firm that provides a wide range of benefits to its employees, including competitive salary, great teams, and exciting career opportunities. We value inclusion and diversity and are committed to creating a workplace that is welcoming and inclusive to all employees.