Patient Experience Director

16 hours ago


Montgomery, Alabama, United States Crothall Healthcare Full time

Job Summary

Crothall Healthcare seeks a Patient Experience Manager to join their team in Montgomery, AL. As a key member of the healthcare industry, this role requires a strong understanding of customer service principles and patient satisfaction metrics.

The ideal candidate will have a proven track record in customer-focused operations and experience in supervising teams to achieve high levels of patient satisfaction. This role involves collaborating with unit leadership to improve patient satisfaction scores and developing action plans to meet client needs.

A bachelor's degree in a relevant field and 2-3 years of in-service experience in customer service training are preferred. The salary for this position is estimated to be between $50,500-$55,000 per year, based on the location and requirements of the job.

Responsibilities:

  • Supervise financial incentives, penalties, and reporting tied to patient satisfaction performance
  • Maintain client satisfaction at a level that ensures account retention
  • Coordinate required client/customer surveys and respond effectively
  • Monitor compliance, progression, and follow-up of patient satisfaction initiatives
  • Develop and customize department/unit patient satisfaction action plans
  • Participate in hospital committees as necessary
  • Ensure regulatory agency compliance (CMS, JCAHO)
  • Increase regional patient satisfaction performance by promoting patient satisfaction progress
  • Maintain awareness of patient satisfaction updates and industry conditions
  • Work closely with on-site management team to reach operational goals

Benefits:

  • Medical, dental, vision, life insurance/AD, disability insurance, retirement plan, flexible time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs)


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