Patient Experience Director, Healthcare Quality Improvement

4 days ago


Montgomery, Alabama, United States Crothall Healthcare Full time
Improve Patient Satisfaction and Deliver Exceptional Care

We are seeking a highly skilled Patient Experience Director, Healthcare Quality Improvement to join our team at Crothall Healthcare.

About the Role

As a Patient Experience Director, you will play a vital role in enhancing patient satisfaction scores by coordinating and advising on all patient experience activities. Collaborate with unit leadership to drive improvement initiatives and ensure compliance with regulatory agencies such as CMS and JCAHO.

Key Responsibilities
  • Satisfaction Performance Management: Supervise financial incentives, penalties, and reporting tied to patient satisfaction performance for respective units.
  • Client Satisfaction Maintenance: Support client satisfaction at a level ensuring account retention through timely and effective response to client/customer surveys.
  • Compliance Monitoring: Ensure compliance, progression, and follow-up of any patient satisfaction initiatives.
  • Action Plan Development: Assist in developing, customizing, and/or supervising a department/unit patient satisfaction action plan to meet each account's needs.
Requirements and Qualifications
  • Education: High school diploma/GED or equivalent combination of education and experience; 4-year degree preferred.
  • Experience: 2-3 years in-servicing experience in customer service training, preferably in hospitality and healthcare.
  • Skills: Good coaching and on-the-job training skills required, along with excellent interpersonal skills and ability to multitask.
  • Technical Skills: Proficient in the use of Windows-based office software including Microsoft Office, Word, Excel, PowerPoint, and Outlook.
What We Offer
  • Competitive Salary: Estimated $50,500-$55,000 per year based on location and experience.
  • Benefits Package: Comprehensive benefits package including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).

Crothall is an equal opportunity employer committed to treating all applicants and associates fairly without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.



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