Service Advisor

We are a leading automotive retailer in the United States, committed to providing exceptional experiences for our guests and promoting a fun, supportive, and inclusive environment for our team members.

We are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be the face of our dealership for service customers, responsible for presenting and selling needed products and services in a professional manner.

• Greet customers in a timely and friendly manner, obtaining pertinent vehicle information.
• Actively promote and build rapport with customers.
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers' specifications.
• Generate and provide customers with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customers and technicians.
• Answer incoming service calls and maintain and schedule service appointments.
• Follow prescribed procedures for customer post-follow-up, resulting in return visits, increased sales, and admirable CSI.
• Strictly follow the manufacturer's warranty guidelines and procedures.
• Conduct business in an honest manner, maintaining the manufacturer's Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores.
• Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property.

• Previous automotive Service Advisor experience is heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background and drug test).

We offer a comprehensive benefits package, including:

• Pay and Recognition: paid holidays, paid time off, deferred holiday pay match, paid training, and stock awards (select management and front-line team members eligible).
• Insurance / Retirement: medical, vision, dental, accident, critical illness, and hospital indemnity plans, up to 12 weeks paid pregnancy leave (disability leave), paid parental leave, health savings, flex spending accounts (tax-free), short-term and long-term disability plans, and life insurance (Whole Life and Term).
• Learning, Tuition Assistance, and Career Development: digital career path tool to assist with career development, continuous training through Asbury's Internal Learning Management System.

We offer additional advantages, including:

• Student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Opportunities to join our community service initiatives, which includes paid volunteer hours.
• Aggressive Employee referral program with bonus opportunities.