Service Advisor

We are a leading automotive retailer in the United States, committed to providing exceptional experiences for our guests and promoting a fun, supportive, and inclusive environment for our team members.

We are seeking a skilled Service Advisor to join our team at Nalley Toyota Stonecrest. As a Service Advisor, you will be the face of our dealership for service customers, responsible for presenting and selling needed products and services in a professional manner.

• Greet customers in a timely and friendly manner, obtaining pertinent vehicle information.
• Actively promote and build rapport with customers.
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers' specifications.
• Generate and provide customers with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customers and technicians.
• Answer incoming service calls and maintain and schedule service appointments.
• Follow prescribed procedures for customer post-follow-up, resulting in return visits, increased sales, and admirable CSI.
• Strictly follow the manufacturer's warranty guidelines and procedures.
• Conduct business in an honest manner, maintaining the manufacturer's Customer Satisfaction Index at or above Asbury's specified goal.
• Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of customer, company, and manufacturer information, as well as customers' vehicles and property.

• Previous automotive Service Advisor experience is heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background and drug test).

We offer a comprehensive benefits package, including paid holidays and time off, deferred holiday pay match, paid training, stock awards, insurance, retirement plans, and more.

We are committed to providing opportunities for professional growth and development, including digital career path tools, continuous training, and tuition assistance.

Join our team and experience the Asbury difference