Clinical Triage Specialist RN Lead
2 weeks ago
About the Role:
As a Clinical Triage Specialist RN with St. Luke's University Health Network, you will be responsible for providing clinical support to patients and healthcare providers through effective triage and communication. This role requires strong nursing judgment, excellent communication skills, and the ability to work independently in a fast-paced environment.
Duties and Responsibilities:
- Answer telephones, prioritize clinical triage calls, and follow established protocols.
- Verify patient demographic information and update electronic health records accordingly.
- Serve as an escalation point for clinical patient issues and provide guidance based on established protocols and procedures.
- Manage and respond to escalated electronic patient messages, utilizing clinical judgment to prioritize and accommodate patients' needs.
- Create a positive patient experience at every encounter, resolving issues or concerns whenever possible within the scope of the role.
- Consistently meet productivity, schedule adherence, and quality standards set by the Access Center.
Requirements:
- Graduate of an accredited nursing program required.
- Registered Nurse with current license to practice in the State of Pennsylvania or seeking Pennsylvania licensure through reciprocity required.
- Minimum 2 years recent clinical experience in a physician office, home health, critical care, and/or emergency room is required.
- OB/GYN experience strongly preferred.
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