Patient Care Navigator
4 weeks ago
We are seeking a skilled and compassionate Triage Nurse to join our team at Eastern PA Gastroenterology & Liver Specialists.
Key Responsibilities:
- Evaluate patient needs through assessment of signs and symptoms, utilizing established triage protocols and guidelines.
- Monitor and respond to triage calls in person or on the nurse phone line.
- Demonstrate critical thinking skills for good decision-making and appropriate actions to achieve desired outcomes.
- Communicate effectively with patients, representatives, and medical teams to promote optimal goals and outcomes.
- Determine urgency and necessity of appointments based on clinical assessments.
- Utilize hospital and laboratory systems with application of clinical information for patient care.
- Document triage assessments, plans, implementations, and evaluations in electronic health records.
- Consult with physicians regarding medication adjustments and other patient issues.
- Prioritize work tasks and complete them in a timely manner.
- Provide patient education on disease processes, therapies, and health conditions.
- Reduce conflict and increase patient satisfaction through timely responses to patient calls.
- Administer medications and perform nursing procedures as ordered within scope of practice.
- Maintain patient confidentiality of personal and medical information.
Requirements:
- RN or LPN degree with on-the-job training in triage.
- Minimum three years of experience as RN/LPN; one to two years of telephone triage experience, preferably in a medical practice setting. Gastroenterology experience is preferred but not required.
Compensation and Benefits:
Our competitive salary for this role is estimated at $65,000 - $85,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision coverage, retirement plan with employer contribution, PTO, and paid holidays.
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