Order Intake Coordinator
3 weeks ago
We are looking for a dedicated Order Intake Coordinator to join our team at Warrior Service Company. As a key member of our customer service team, you will be responsible for managing incoming orders and providing exceptional customer support.
The successful candidate will have strong administrative skills, excellent communication abilities, and attention to detail to complete daily responsibilities efficiently.
Key Responsibilities:
- Initial contact with new patients to verify addresses, phone numbers, and obtain secondary contacts.
- For emergency orders, contact patients upon receipt of the order.
- Respond to and route incoming calls appropriately, transferring them as necessary.
- Resolve customer complaints, concerns, and inquiries in a timely manner, documenting them in the complaint log.
Requirements:
- 2-3 years of customer service/order intake experience.
- Experience working in a call center environment.
- Excellent communication and problem-solving skills.
Benefits:
- $18.00 - $22.00 per hour.
- 401(k) with matching.
- Dental, health, and vision insurance.
- Paid time off and parental leave.
Work Environment:
- In-person in an office setting.
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