Guest Experience Lead

6 days ago


Middletown, Connecticut, United States McDonald's Full time
Lead the Experience

As a Guest Experience Lead at McDonald's, you will be the face of our brand, ensuring that every guest has an exceptional experience. Your role will involve checking in with guests, making sure they are enjoying themselves, and handling any concerns or issues that may arise.

Be the Solution

You will be the solution to our guests' problems, providing resolve to their satisfaction. This requires excellent communication skills, a willingness to listen, and a passion for helping others.

Understand the Importance of Teamwork

You will work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment. This requires a collaborative mindset, a willingness to support your colleagues, and a commitment to excellence.

Be in the Know

You will offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features. This requires a strong understanding of our products and services, as well as the ability to communicate this information effectively to our guests.

Requirements

To be successful in this position, you will need:

A humble and hospitable demeanor;

Passion for helping and serving others (customers and fellow team members);

A desire to learn and grow; and

The ability to communicate effectively and anticipate customer needs.

Equal Opportunity Employer

McDonald's is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

Requsition ID:
PDX MC 1A84B0D5-5EEB-47BF62F5DEC0_4572

McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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