Teller Lead Specialist

6 days ago


Fairhope, Alabama, United States PNC Financial Services Group Full time
About the Role

The Teller Lead is a key member of our retail branch team, responsible for coaching and mentoring tellers to deliver exceptional customer service and increasing sales referrals. This is an exciting opportunity for someone who is passionate about providing excellent customer service and has experience working in a fast-paced retail environment.

In this role, you will have the opportunity to:

  • Coach and mentor tellers to improve their customer service skills and increase sales referrals
  • Supervise customer transactions, including lobby engagements and outbound calling initiatives
  • Assist the Branch Manager with performance management and new hire selection processes

We are looking for a highly skilled and motivated individual who can provide exceptional customer service, work well under pressure, and maintain a high level of accuracy and attention to detail.

We offer a comprehensive range of benefits to help meet your needs now and in the future, including medical, dental, and vision coverage, 401(k) matching, and paid time off. Our total rewards package includes:

  • $60,000 - $72,000 estimated annual salary, depending on experience
  • Medical, dental, and vision coverage
  • 401(k) matching
  • Paid time off, including 8 occasional absence days and up to 25 vacation days per year

Please note that this is an estimated salary range based on industry standards and may vary depending on individual qualifications and experience.



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