Hotel Sales Associate
2 days ago
The Front Desk Ambassador at stayAPT Suites is responsible for delivering exceptional guest service and sales. This role executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day.
We are seeking a part-time team member who can make a positive impact on our guests' experiences. The ideal candidate will be able to work in a fast-paced environment, navigate multiple computer systems, and provide top-notch customer service via phone and in-person interactions.
Responsibilities:
- Make sales and reservations via phone and in-person
- Check guests in and out on the computer
- Give guidance to guests for dining and directions
- Provide the highest quality of service to exceed guest expectations
- Ability to make decisions and stay focused
- Support the hotel's success by taking initiative and following established procedures
- Answer questions about rates, room types, hotel amenities, and other hotel-related items
- Greet and direct any visitors, including vendors, clients, and customers
Qualifications:
- Minimum 1-2 years of consistent employment experience
- Excellent customer service skills on the phone and in person
- Ability to work flexible hours, including some weekends
- Ability to navigate a fast-paced environment
- Desire to meet/exceed exceptionally high standards
- Ability to work on a computer
- Capacity to take initiative and do whatever it takes to support the hotel's success
Estimated Salary: $25,000 - $35,000 per year, depending on experience.
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Customer Service Associate
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Retail Sales Associate
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Guest Experience Specialist
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