Lease Servicing Specialist

3 weeks ago


Englewood, Colorado, United States S3 Shared Services Full time
Job Summary

We are seeking a highly skilled Lease Servicing Specialist to join our team at S3 Shared Services. As a Lease Servicing Specialist, you will be responsible for processing all types of consumer lease servicing requests while ensuring completeness, accuracy, timeliness, and quality member service.

Key Responsibilities
  • Process and support all types of consumer loan maintenance requests within established guidelines, policies, and procedures related to account maintenance, transactions, and partner follow-up.
  • Maintain a thorough working knowledge of all partner credit union operational policies and guidelines, products, and services.
  • Respond to all phone and email inquiries from internal credit union partners, third parties, and external members in a timely, courteous, and professional manner.
  • Research and resolve any lease servicing compliance issues.
  • Proactively strive to meet all agreed-upon SLAs.
Requirements
  • 3 years of customer service experience required.
  • Knowledge of State and Federal laws pertaining to the consumer lending industry (i.e., ECOA, etc.) preferred.
  • Proficient in Microsoft Office (Word, Excel, Outlook) preferred.
  • Strong communication skills, both verbal and written.
  • Strong customer service skills with a high attention to detail.
  • Must be able to quickly adjust to shifting priorities and act with urgency.
  • Strong analytical skills required with a high degree of accuracy.
  • Aptitude to work independently as well as part of a team.
  • Ability to problem solve and create out of the box solutions.
Perks and Benefits
  • Group medical, dental, and vision coverage insurance
  • Generous Paid Time Off
  • Up to 11 Paid Holidays Per Year
  • 401(k) With Employer Match and Discretionary Contribution
  • Employee Referral Program
  • Wellness Programs
  • Peer-to-Peer Recognition Program
  • Salary range commensurate with experience with a range of $45,000-$48,000.


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