IT Help Desk Technician
7 days ago
We are seeking an experienced End User Support specialist to join our team at OSTechnical. As a key member of our close-knit team, you will provide technical assistance to approximately 200 end users across Los Angeles and beyond. Your responsibilities will include troubleshooting software and hardware issues, conducting training sessions, and offering general support to end users.
About the Company:
OSTechnical is a progressive technology company located in the vibrant Silicon Beach area. We are committed to delivering innovative solutions and exceptional customer service to our clients.
Responsibilities:
• Provide technical support to end users via phone, email, and in-person.
• Troubleshoot software and hardware issues to resolve user complaints.
• Conduct training sessions to educate staff on technology usage and best practices.
• Offer general support to end users, including onboarding, offboarding, and access management.
• Manage IT hardware, software, licenses, and inventory.
• Coordinate technical aspects of physical and remote meetings, ensuring seamless operation of desktops, phones, printers, and AV systems.
• Collaborate with staff to implement technology migrations and train on existing systems and troubleshooting procedures.
Requirements:
• Proficiency in desktop and server operating systems (Windows and Mac OS).
• Application support experience in Outlook and the MS Office Suite.
• Strong working knowledge of computer networking.
• Excellent written communication skills.
• Associate's or Bachelor's degree preferred, but equivalent experience and expertise are valued.
Benefits:
The estimated annual salary for this position is $85,000 - $110,000 based on industry standards and location. OSTechnical offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
What We Offer:
We value our employees' technical skills and personalities, creating a collaborative and dynamic work environment. By joining our team, you will contribute to delivering exceptional customer service and support to our staff.
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