ServiceNow Technical Strategist
5 days ago
We are seeking an experienced ServiceNow Solution Architect to join our team at CodeForce. As a key member of our IT service management team, you will play a critical role in designing and implementing ServiceNow solutions to drive business efficiency and improve customer satisfaction.
- Key Responsibilities:
- Supervise, guide, and/or instruct subordinate staff.
- Analyze user requirements, procedures, and problems to automate business processes, upgrade or modify existing systems, and review system-wide capabilities, workflow, and scheduling limitations.
- Develop and maintain deep understanding of technical aspects of software development, organizational and communication skills to effectively collaborate with customers/partners, business analysts, other project team architects and work with developers & QA.
- Create design document, validate test plans in coordination with GeorgiaTech SMEs, leading demonstrations and strategic efforts.
- Design and oversee the validity of architectural solutions within a single or across multiple domains by working closely with and coordinating efforts of multiple project team architects.
- Develop cross-domain integration designs according to existing leading practices and establish new architectural conventions.
- Work with business analysts and customers to determine scope and work out a high-level architectural solution.
- Evaluate business requirements from the technical standpoint, gather technical information from customers and service providers to better fulfill both functional and non-functional requirements.
- Provide technical trainings and presentations for the project team and product stakeholders.
Requirements:
- At least 10 years' experience in software delivery and expertise in at least two of the following areas: SecOps, ITOM, ITBM, SAM, HAM.
- Good interpersonal skills along with strong communications skills in verbal, written, and public speaking.
- At least 5 years of IT software consulting experience with 3- 5 years' experience supporting or implementing ServiceNow products.
- Experience in delivery of consulting services to install, configure, and integrate software products from ServiceNow, conduct workshops to articulate the value of the solution, develop custom software solutions as required through scripting and software development, prepare technical documentation as specified in customer agreements, provide guidance in setting up and configuration of customized probes, sensors and patterns, as needed, provide guidance in setting up, configuring and code custom integrations using ServiceNow APIs, provide guidance to perform application mapping and strong understanding of the mapping process, ability to setup and configure impact analysis for what-if scenarios, ability to articulate a technology and business direction using ServiceNow.
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