Restaurant Operations Manager
4 weeks ago
The Statler is seeking a skilled Restaurant Operations Manager to oversee the daily operations of our front and back of house. As a key member of our team, you will be responsible for ensuring exceptional guest experiences, managing restaurant image, and controlling operational costs. Your leadership skills and ability to motivate and cultivate your team will be crucial to the success of our location.
Responsibilities:
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize guest satisfaction
- Respond efficiently and accurately to guest complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper guest excellence service practices
- Implement policies and protocols that will maintain future restaurant operations
Requirements:
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role
- Proven guest service experience as a manager
- Extensive food and wine knowledge, with ability to remember and recall ingredients and dishes to inform and educate our guests, as well as our wait staff
- Strong leadership, motivational, and people skills
- Acute financial management skills
- Bachelor's degree in business administration; hospitality management or culinary schooling is valued
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