Collections Associate

4 weeks ago


Brentwood, Tennessee, United States HUB International Full time

About HUB International:

HUB International is a leading insurance brokerage and financial services company that provides access to capital and investment, deep carrier relationships, creative thinking, product development, and broad distribution to its clients.

The company delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.

Job Summary:

The Collections Associate will be responsible for handling daily tasks related to collections and discrepancy resolution of aging balances. They will follow departmental procedures to effectively recover aging balances and report to the Collections Supervisor.

Key Responsibilities:

  • Process and distribute monthly statements to brokers and clients, with follow-up on outstanding balances according to established departmental procedures and deadlines.
  • Manage outstanding invoice status and interface with Account Servicers on collection matters and dispute resolution.
  • Timely completion of ImageRight tasks and processes.
  • Identify opportunities to enhance and improve systems & operations within the organization.
  • Serve as backup for other members of the collections team.
  • Provide excellent and considerate customer service by maintaining positive effective internal and external customer relationships.
  • Proactively coordinate with the Collections Supervisor when necessary to accelerate the collection process.
  • Maintain timely contact with internal staff and agency accounting departments on accounts receivable matters.
  • Follow production, productivity, quality, and customer-service standards.

Requirements:

  • High school diploma or GED equivalent required. An associate degree is preferred.
  • Minimum 2 years of experience in accounting or a related field.
  • General understanding of Accounts Receivable reports.
  • Strong written and verbal communication skills.
  • Ability to solve practical problems and deal with limited standardization.
  • Recreate accurate timeline of events with cash reconciliation backup.
  • Proficient knowledge of Microsoft Office, with an emphasis in Excel.

Work Environment:

This role is Hybrid and working out of our Brentwood, TN office.

Equal Opportunity Employer:

HUB International is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.



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