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Technical Support Specialist

2 months ago

Carmichael, California, United States Intelligent Technical Solutions Full time
Job Description:

Intelligent Technical Solutions is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our clients.

Key Responsibilities:
  • Technical Issue Resolution: Resolve a range of technical issues with minimal assistance, including workstation operating system issues, printer issues, and standard business application issues.
  • Help Desk Support: Answer incoming calls from clients and provide timely and effective support to resolve their technical issues.
  • System Maintenance: Perform system updates and troubleshooting to ensure our clients' systems are running smoothly.
  • Network Support: Provide basic network support, including troubleshooting and resolving network issues.
Requirements:
  • Technical Expertise: Experience with Windows and Mac OS troubleshooting, as well as knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
  • Help Desk Experience: Minimum two years of experience in Help Desk support or a similar role.
  • Soft Skills: Excellent customer service skills, attention to detail, and ability to work in a fast-paced environment.
Benefits:
  • Competitive Pay: Pay rates start at $26.98/hr up to $30.35/hr and vary by experience and location.
  • Benefits Package: Comprehensive health plans, life and accident insurance, accident and disability coverage, and retirement security.
  • Professional Development: Company-sponsored training and certification programs to help you advance your career.