Patient Access Representative
3 weeks ago
As a Patient Access Representative at Geisinger Health System, you will play a vital role in ensuring the smooth operation of our healthcare facilities. Your primary responsibility will be to coordinate and perform front-line office activities in an effective and efficient manner. This includes greeting and registering incoming patients, supporting the patient check-out process, and scheduling future appointments as applicable.
Key Responsibilities:
- Verify patient demographics and ensure accurate check-in procedures are completed.
- Monitor patient wait times and communicate changes to patients as necessary.
- Read and interpret insurance responses to properly assign primary, secondary, and tertiary insurance per encounter.
- Ensure patients receive necessary disclosure and privacy information, obtain necessary legal and financial signatures.
- Communicate financial obligations to patients and collect fees at time of service as appropriate.
- Process multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
- Notify patients or guarantors of anticipated financial responsibility, including copays, deductibles, or coinsurances, and collect accordingly.
- Perform cash posting following department guidelines.
- Abide by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
- Maintain productivity and quality performance expectations.
- Accurately perform medical record maintenance and releases.
- Assist with referrals and pre-certifications at the time of encounter.
- Properly utilize and maintain patient recall and reschedule lists.
Requirements:
High School Diploma or Equivalent (GED) required. Minimum of 1 year of related work experience preferred. Certification(s) and License(s) may be required. Skills include Clerical I, Communication, Customer Service, Office Politics, and Confidentiality.
Benefits:
- Full benefits (health, dental, and vision) starting on day one.
- Three medical plan choices, including an expanded network for out-of-area employees and dependents.
- Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA).
- Company-paid life insurance, short-term disability, and long-term disability coverage.
- 401(k) plan with automatic Geisinger contributions.
- Generous paid time off (PTO) plan that allows you to accrue time quickly.
- Up to $5,000 in tuition reimbursement per calendar year.
- MyHealth Rewards wellness program to improve your health while earning a financial incentive.
- Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay, and a free Care.com membership with discounted backup care for your loved ones.
- Employee Assistance Program (EAP): Referrals for childcare, eldercare, and pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools, and more.
- Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life, and pet and legal insurance.
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Pittston, Pennsylvania, United States Geisinger Health System Full time{"Job Title": "Patient Access Representative", "Job Summary": "We are seeking a skilled Patient Access Representative to join our team at Geisinger Health System. As a Patient Access Representative, you will be responsible for providing exceptional patient care and support to our patients and families.Responsibilities:* Greet and register incoming patients,...
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