Patient Access Coordinator

2 days ago


Pittston, Pennsylvania, United States Geisinger Health System Full time
Job Summary

As a Patient Access Representative, you will play a critical role in providing exceptional patient care and support to our patients and families. This position requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  1. Register patients for appointments and accurately verify demographics.
  2. Ensure all check-in procedures are completed and monitor patient wait times, communicating changes to the patient as necessary.
  3. Read and interpret insurance responses, understanding general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
  4. Ensure patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
  5. Communicate financial obligations to patients and collect fees at time of service as appropriate.
  6. Communicate the purpose of and complete all necessary regulatory forms with patient.
  7. Complete patient's visit by scheduling any necessary follow-up appointments to include any specialty or ancillary services as possible.
  8. Process multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
  9. Notify patient or guarantor of anticipated financial responsibility, including copays, deductibles, or coinsurances, and collect accordingly.
  10. Perform cash posting following department guidelines.
  11. Abide by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
Requirements
  • High School Diploma or Equivalent (GED) - Required
  • Minimum of 1 year - Related work experience - Preferred
  • Certification(s) and License(s) - OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family, and our communities

We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.



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