HVAC Service Coordinator

3 weeks ago


Hazel Crest, Illinois, United States One Hour Heating and Air Conditioning Full time

Service Call Manager Job Summary

This role is responsible for effectively scheduling and dispatching service calls to ensure maximum efficiency and client satisfaction. The ideal candidate will have excellent organizational skills, strong communication abilities, and a proactive approach to problem-solving.

  • Manage the dispatch board to keep field personnel on schedule and ensure timely service delivery.
  • Communicate with clients to notify them of any changes to scheduled appointments.
  • Collaborate with the Purchasing and Warehouse Coordinator to arrange efficient delivery of parts to technicians.
  • Adhere to the company's service schedule to ensure the right technician is sent to the right appointment.
  • Monitor and maintain accurate records of service calls and technician schedules.


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