Senior Client Development Manager

3 weeks ago

Fort Myers, Florida, United States Big Tree, Inc. Full time
About the Role

We are seeking an exceptional Senior Client Development Manager to join our team at Big Tree, Inc. in a critical role that cultivates relationships with existing accounts while supporting the Maintenance Production Manager who leads the day-to-day field team.

Key Responsibilities
  • Operations:
    • Develop and maintain exceptional client relationships for a portfolio of commercial landscape customers.
    • Provide proactive communication for clients and internal customers.
    • Plan and communicate daily operational plans to ensure leaders and front-line crews execute the client's scope of work.
    • Develop and communicate weekly client updates regarding operations and property needs.
    • Work with the Maintenance Production Manager to develop and maintain production schedules.
    • Create all client proposals.
    • Recommend changes to reduce costs without sacrificing quality.
    • Conduct property quality assessments through onsite inspections to keep clients informed of work being performed, work scheduled, and other property needs.
    • Communicate Safety requirements and policies with team members; ensure follow-up and accountability for disseminating required information.
    • Support enhancement crews to ensure they have accurate information regarding out-of-contract work.
    • Participate in responding to accidents and incidents.
    • Identify operational improvement needs at the branch, with the crews and clients to deliver best practices.
    • Enhance the branch by understanding core issues happening at the branch and within crew operations to bring solutions.
    • Ensure the end product meets our standards and exceeds the customer's expectations.
    • Plan and manage equipment needs for team members.
    • Partner with internal team members across Operational departments to ensure client needs are being met.
  • Financial:
    • Own and develop internal team budget.
    • Maintain desired profit margins while managing expenses to budget.
    • Diligently track job progress to facilitate complete and timely billing.
    • Build annual and multi-year client budgets.
    • Capture all signed SWOs, POs, and subcontracts.
Requirements
  • Bachelor's degree.
  • Minimum 5 years of professional experience in a client-facing role; prior operations experience at a top 50 commercial landscape organization preferred.
  • Minimum 1-2 years managing a team.
  • Familiarity with ERP and/or Field Service Management software solutions for the green industry.
  • Prior experience establishing, implementing, and measuring KPIs.
  • Excellent track record in establishing and maintaining client relationships.
  • Bi-lingual (English/Spanish) is a plus.
  • Proven ability to multitask and juggle several responsibilities simultaneously.
  • Willingness to work long hours, including overtime and weekends, and assist with other projects as required.
  • Good judgment as related to all job functions; an eye for detail, strong work ethic, punctuality, and ethics.
  • Possess a valid and clean Florida driver's license.
  • Possess pertinent physical requirements commensurate with the job.
Salary Information

The estimated salary range for this position is $80,000 - $110,000 per year, depending on qualifications and experience.

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