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Customer Experience Specialist

1 month ago


Westminster, Maryland, United States Cherry Hill Programs Inc Full time
About the Role

As a key member of our team, you will work closely with our Local Manager to lead and motivate the local team, ensuring personal, professional, and company goals are achieved.

This dynamic role involves:

  • Promoting a positive, collaborative environment and upholding our core values and policies.
  • Assisting in preparations for the opening day, including hiring completion, inventory management, equipment setup/testing, staff scheduling, and training.
  • Taking photos and providing guests with memorable souvenirs to take home.
  • Addressing and resolving customer concerns or service failures effectively.
  • Leading by example and reinforcing policies and procedures established by senior management.
  • Troubleshooting technical issues and escalating when necessary.
  • Providing administrative support, such as inventory management, scheduling, training, and recruiting.

We Are Looking For:

  • A positive attitude and strong work ethic.
  • A team player who can work independently and understands the importance of leadership.
  • Excellent time management and problem-solving skills, with the ability to make sound judgments and decisions.
  • The ability to process sales transactions and be comfortable handling cash.
  • Professional attire and good hygiene are essential.
  • Availability to attend mandatory pre-season training.
  • Flexibility to work during peak retail hours, including evenings, weekends, and holidays.
  • A minimum of 20 hours per week, with flexibility to meet business needs.

You Will Also Need:

  • To be at least 18 years old.
  • Previous retail/assistant manager and photography experience is preferred.
  • Ability to lift and carry equipment up to 20 pounds and stand for prolonged periods.
About Us

We bring magic to every experience by capturing moments that last a lifetime. In partnership with retail locations and tourist attractions across North America, we contribute millions of holiday and souvenir experiences for children and families each year.

We strive to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company's success and makes this a great place to work.

We offer:

  • A competitive salary range of $16.50-$17.50 per hour.
  • A fun, fast-paced, and passionate environment.
  • Career advancement opportunities.
  • A flexible schedule.
  • A referral program.
  • One free photo package for friends and family per staff member.