Representative Field Services Specialist

3 weeks ago

South Woodstock, Connecticut, United States CEMEX Full time

Job Summary

The primary responsibility of this role is to support outside sales staff by assisting customers on site with project planning, product selection, and problem-solving.

This position serves as a liaison between the customer, sales, and production teams, ensuring seamless communication and collaboration.

Key Responsibilities

  • Attend and actively participate in pre-construction meetings with customers, sales, operations management, and quality control to ensure appropriate mix and performance.
  • Participate in large jobs to ensure quality delivery and placement.
  • Effectively address customer concerns and complaints.
  • Maintain records and write reports regarding job site issues, driver performance, and product problems.
  • Train with sales, quality control, and operations personnel to become knowledgeable regarding technical updates and industry standards.
  • Participate in routine employee communications meetings.
  • Notify sales of anything pertinent regarding the business.
  • Communicate frequently with sales, quality control, and customer service personnel to coordinate the overall effort.
  • Establish consulting relationships with customers while effectively representing the company's best interest.
  • Maintain environmental, housekeeping, safety, and business conduct to comply with company standards and government regulations.
  • Manage time effectively to schedule and prioritize assignments.
  • Work in an unstructured environment.
  • Make administrative improvement recommendations.
  • Assist with market and pricing studies.
  • Responsible for special projects and requests as needed.
  • Able to work overtime and shifts as needed.
  • Perform work as assigned by supervisor.

Requirements

  • Bachelor's degree in a related area (sales, marketing, communications, social sciences) or two to three years of related experience.
  • Proficient in business systems (Excel, Word, Lotus Notes, etc.).
  • Possess analytical, problem-solving, and organizational skills.
  • Must be detail-oriented and accurate with an ability to handle large volumes of data entry.
  • Ability to communicate effectively both orally and in writing to employees and others.
  • Maintain confidentiality in daily operations.
  • Perform duties in a professional manner.
  • Flexible to travel overnight and to work all hours required, including nights and weekends.
  • Interested in relocating in the future for upward mobility.

Working Conditions

While performing the duties of this job, the employee is regularly required to talk and hear, to communicate to employees/visitors as well as function safely around heavy rolling equipment.

Continuous exposure to extreme heat, extreme cold, extreme noise, and working outdoors.

Must wear protective equipment while at the location.

Physical Requirements

Requires stationary position, traverse, move, transport, and the ability to significant degree to operate, activate, use, prepare, inspect, place, detect, or position.

Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently. Job involves sitting most of the time, but also involves walking or standing for brief periods of time.

While performing the duties of this job, the employee is regularly required to talk and hear, in order to communicate to employees/visitors.

Legal Notices

CEMEX is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.

CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws.

CEMEX is an E-Verify participating employer.

Arizona Smoke-Free Act. CEMEX complies with the State of Arizona's Smoke-Free Act (Arizona Revised Statutes * Smoking and/or the use of tobacco or related products is prohibited in and on CEMEX property as well as any building and/or vehicle owned or leased by CEMEX.

CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well.

You can learn more about CEMEX Benefits by visiting the CEMEX USA Benefits and Well-Being page.

CEMEX es una institucion EEO/AA (igualdad de oportunidad/accion afirmativa) y no discrimina en base al sexo, edad, raza, color, religion, discapacidad fisica o mental, credo, origen nacional, estatus veterano, orientacion sexual, infomacion genetica, identidad de genero, o expresion de genero en los programas o actividades los cuales opera.

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