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General Manager

1 month ago

Milwaukee, Wisconsin, United States McAlister's Full time
Job Description

As a General Manager at McAlister's Deli, you will be responsible for the overall success of our restaurant. You will lead a team of managers and team members to ensure a positive guest experience and company profitability.

Key Responsibilities:
  • Direct and control restaurant operations to ensure a positive guest experience and company profitability.
  • Direct the operation of the restaurant, attain sales and profit objectives, maintain the highest standards of food quality, service, cleanliness, safety, and sanitation.
  • Direct and supervise managers and team members to ensure a high-quality operation.
  • Manage team members, including hiring, training, motivating, and evaluating their performance.
  • Ensure a positive relationship with team members and managers by treating all members with respect.
  • Minimize turnover by responding to and resolving team member and manager issues.
  • Support and practice an open-door policy.
  • Implement programs to reward positive contributions and recognize and promote positive performers.
  • Develop team members and ensure that timely performance reviews are conducted.
  • Maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings, and implementation of company training programs.
  • Assure compliance with company policies, practices, and procedures, and communicate changes.
  • Ensure compliance with all local, state, and federal laws, regulations, and guidelines.
Requirements:
  • Aptitude for professional oral and written communication skills.
  • Organization and time management skills.
  • Ability to work well under pressure and effectively solve problems.
  • Able to take and give direction.
  • Flexible and able to work well with other people in a team environment.
  • Service-driven and excellent attendance is required with schedule flexibility determined by business needs.
  • Must be able to work all shifts when the restaurant is open.
  • Two (2) year associate's degree or a bachelor's degree from a four (4) year college (desirable).
  • Minimum of Two (2) years prior experience as a General Manager for a full-service, quick-casual, or fast-food high-volume restaurant.
  • Physical requirements include the ability to work in a fast-paced, high-energy, and physically demanding environment.