Technical Support Specialist

2 days ago


Nampa, Idaho, United States US Tech Solutions Full time
Job Title: USA-Field Technical Support Rep-2

Location: Nampa, Idaho

Duration: 12+ Contract position

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at US Tech Solutions. As a Field Service Technician, you will be responsible for providing top-notch support to our customers, including installation, servicing, and repairing complex systems and equipment.

Key Responsibilities:

  • Resolve customer problems in the areas of hardware/software installation, repair, upgrade, and maintenance.
  • Provide expert-level support for software troubleshooting and installation.
  • Manage tickets efficiently using Service Now.
  • Deliver exceptional customer service skills.

Requirements:

  • Minimum 3 years of experience in a similar role.
  • Proficiency in Win10, hardware break/fix, and software install/troubleshooting.
  • Excellent customer service skills.

What We Offer:

  • Opportunity to work with a global staff augmentation firm.
  • 1-year contract with potential for full-time role.
  • Own transportation.

About US Tech Solutions:

We are a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and welcome applications from all qualified candidates.



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