Customer Support Specialist Phoenix
4 weeks ago
ZorroSign is a pioneering company in the field of document security, dedicated to modernizing the way the world views document security.
Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for creating a seamless customer experience and assisting our team in enhancing our technology.
The ideal candidate will be a problem solver with excellent written and verbal communication skills, able to demonstrate their knowledge of the product in a sales demo environment. You will work collaboratively with our sales, marketing, development, and support teams to deliver on training, testing, troubleshooting, and other tasks.
Key Responsibilities- Act as a main resource for assistance in customer demos and training efforts
- Support the sales process by using comprehensive product knowledge to display qualifying features to clients
- Troubleshoot customer-related issues in a time-sensitive environment, providing clear resolutions to customers via phone, email, chat, or other communication channels
- Meet or outperform expected incident/case metrics related to time-to-respond, average duration, and customer satisfaction
- Assist in the testing of ZorroSign solutions
- Identify recurring issues and provide suggestions to product or process improvements
- Apply product knowledge to create internal and external product-related documentation
- Contribute to support-related team projects
- 2+ years of experience in a customer support-related role
- Comprehensive understanding of SaaS (preferred 2+ years in the industry)
- Exceptional verbal and written skills
- Comfortable presenting in a public speaking style environment
- Multitasking and conflict resolution-related skills
- Intermediate understanding of Microsoft Office applications
- Ability to quickly learn new applications (Zoho, Salesforce, GitLab, etc)
ZorroSign is a company that values innovation and growth. We are committed to helping companies go paperless and giving back to the Earth by planting trees along the way.
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