Retail Shift Supervisor
3 hours ago
As a Retail Shift Supervisor with Honolulu Cookie Company, you will be responsible for providing exceptional customer service, product knowledge, and sales support to fellow team members and customers. You will strive to achieve store and company goals in service, branding, sales, productivity, and inventory management.
Key Responsibilities:
- Foster a positive and collaborative team environment by promoting HCC Values and operating principles.
- Set an example and encourage team members to meet and exceed company goals and objectives.
- Meet and exceed service standards and sales goals on a consistent basis.
- Acquire product knowledge to enhance the customer shopping experience.
- Work with customers to assist with product selections and provide thorough product knowledge information.
- Consistently follow and abide by company-established register and cash handling policies and procedures.
- Create additional sales opportunities by promoting and suggesting other appropriate items.
- Support and participate in inventory management functions, including receiving procedures, transfers, pricing procedures, product counts, and physical inventories as required.
- Actively participate and support company safety and security standards at all times.
- Assist in meeting company brand image and housekeeping standards.
- Attend and participate in store meetings and company training sessions as required to further develop skills to meet company objectives.
Requirements:
- High school diploma or equivalent.
- 6 months to 1 year of retail or hospitality sales experience preferred.
- Combination of education and experience in the service industry.
Skills:
- Represent the company brand image and share aloha to all customers, business partners, and co-workers at all levels throughout the company.
- High-level verbal communication abilities.
- Ability to read and understand various documents, forms, and reports.
- Effective customer and people interaction abilities.
- Able to add, subtract, multiply, divide, calculate discount percentages.
- Able to use a 10-key calculator.
- Able to accurately count money.
Physical Demands:
- Able to sit or stand and walk throughout the scheduled work shift.
- Able to lift and/or move up to 25 lbs.
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