Operations Director

3 days ago


Grand Rapids, Michigan, United States Evolution Americas Full time
About Evolution Americas

Evolution Americas is a world-leading online gaming technology provider that is expanding its team.

We offer a unique and complementary core Live Casino service built around our historic regional expertise in key geographic markets. Our games come alive with real-time talent and interactions, and thousands of players worldwide join virtually to wager real money across various platforms.

Why You'll Thrive Here
  • Dynamic Environment: Work in a fast-paced industry where your impact is significant and your contributions are valued.
  • Career Growth: Opportunities for professional development and career advancement within a leading hospitality company.
  • Competitive Compensation: A salary package including an estimated $150,000 per year, plus benefits that recognize your skills and experience.
Job Description

As the Operations Manager, you will be at the forefront of our mission to enhance operational efficiency, elevate client satisfaction, and foster a motivated and high-performing team of over 900 employees.

Your role will be pivotal in ensuring that our business goals are met while cultivating a positive work environment that supports both individual and collective success.

Key Responsibilities:
  • Leadership & Team Management: Lead and mentor a diverse team of 900+ employees, including 20+ direct reports.
  • Performance Optimization: Drive operational excellence by setting clear performance targets, monitoring progress, and analyzing key metrics to ensure business objectives are achieved.
  • Client Satisfaction: Focus on improving guest experiences through the implementation of best practices, addressing client feedback, and ensuring service excellence.
  • Strategic Planning: Collaborate with senior management to develop and execute strategic plans that align with company goals.
  • Analytical Insights: Utilize data-driven insights to make informed decisions, identify areas for improvement, and implement effective solutions that enhance operational efficiency.


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