Customer Service Representative

2 days ago


Chicago, Illinois, United States King Heating Cooling and Plumbing Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, handling both inbound and outbound calls, and providing exceptional service to meet their needs.

Key Responsibilities:

  • Handle a high volume of calls in a professional and courteous manner.
  • Respond to customer inquiries, schedule service appointments, and provide information about our products and services.
  • Follow up with customers to confirm appointments and ensure customer satisfaction.
  • Proactively reach out to customers for service reminders, promotions, and seasonal tune-ups.
  • Upsell and cross-sell additional services and maintenance plans to meet customer needs and drive sales.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Work closely with the service and sales teams to coordinate schedules and ensure smooth service delivery.
  • Meet or exceed sales targets and commission goals.

Requirements:

  • Previous experience in customer service, call center, or sales roles is preferred.
  • Strong communication skills with the ability to handle both inbound and outbound calls effectively.
  • High level of motivation and a desire to achieve sales goals.
  • Excellent problem-solving skills and a customer-focused attitude.
  • Ability to work well in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Bilingual in English and Spanish is a plus.

What We Offer:

  • Competitive base salary with unlimited commission potential.
  • Full benefits package, including health, dental, and vision insurance.
  • Paid training and opportunities for professional growth.
  • A positive and supportive work environment.


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