Xfinity Retail Sales Consultant

4 weeks ago


Manahawkin, New Jersey, United States Comcast Full time
Job Summary

As a key member of our sales team, you will be responsible for assisting and consulting with customers on our products and services, utilizing your knowledge, skills, and technology to deliver a world-class sales and service experience.

This role requires moderate supervision and guidance, and you will be accountable for individual results and impact on the team.

Core Responsibilities
  1. Customer Engagement: Passionately represent our products and services by sharing and demonstrating product and sales know-how with customers.
  2. Product Demonstrations: Provide product demonstrations to educate customers on full product capabilities, increasing their experience and satisfaction.
  3. Customer Service: Take a customer-first approach with all customer interactions, listening and evaluating customer needs, and providing appropriate solutions.
  4. Sales and Customer Experience Goals: Achieve sales and customer experience goals and objectives, consistently demonstrating sales excellence and professionalism with integrity and a warm and friendly demeanor.
Additional Responsibilities
  • Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and handle all company products/services and gains their consent.
  • Performs operational and administrative tasks, partnering with customer care to resolve customer issues as needed.
  • Aligns with all company and retail operational policies and procedures.
  • Completes training requirements and engages in team huddles and learning, knowing and understanding sales compensation plan and its key elements.
Requirements
  • High School Diploma / GED
  • Relevant work experience: 2-5 years
  • Certifications (if applicable)
Benefits
  • Development and Advancement Opportunities
  • Parental Leave
  • Vacation
  • Employee Resource Groups
  • Day 1 Medical/Dental/Vision Insurance
  • 401k Matching
  • Discounted Services (must reside in the footprint)
  • Xfinity Mobile Discounts
  • Many more benefits and perks

Disclaimer: This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.



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