IT Support Manager

1 day ago


New York, New York, United States Abridge Al, Inc Full time

Abridge Al, Inc is seeking an experienced IT Support Manager to oversee our IT support operations. As the second IT hire at Abridge, this role will begin as a self-starter first line of IT Support and grow with the company into the leader of a team of IT Support professionals.

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  • Supervise daily operations of the IT support desk, ensuring timely and effective resolution of incidents and requests.
  • Manage escalations, troubleshoot complex technical issues, and provide guidance for issue resolution.
  • Oversee ticketing system and monitor SLAs to ensure compliance with established response and resolution times.

The ideal candidate will have a blend of technical expertise, leadership abilities, and a passion for designing and optimizing support processes.



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