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Customer Service Representative

2 months ago

Jennings, Louisiana, United States Tower Loan Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in the financial services industry. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide high-level customer assistance via phone and in-person
  • Process and record payments in customer accounts
  • Market to current and former customers for additional business opportunities
  • Maintain and secure cash handling and accounting activities
  • Perform administrative tasks, including mail management, filing, and office supplies
  • Investigate credit and process loan applications
  • Perform other duties and responsibilities as assigned
Requirements
  • High school diploma or equivalent
  • Effective communication and time management skills
  • Reliable personal transportation with insurance
  • Ability to stand and sit for long periods of time
  • Ability to lift and maneuver up to 20 pounds
What We Offer
  • A comprehensive benefit package
  • Skill development and growth opportunities
  • Complete position-based training program
  • Coaching and mentorship
  • A strong hire-from-within policy
  • Awards, recognition, and appreciation