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IT Support Specialist

2 months ago

Tucson, Arizona, United States Pyramid Consulting Full time
Job Title: Field IT Support Technician

Pyramid Consulting, Inc. is seeking a skilled Field IT Support Technician to join our team. As a Field IT Support Technician, you will be responsible for providing technical support to clients at various locations, including retailers and banks.

Key Responsibilities:
  • Drive to client sites and provide general IT support, including hardware repair and installation.
  • Perform break-fix tasks, including troubleshooting and maintenance, ensuring adherence to Service Level Agreements (SLAs) within a 4 to 6-hour window.
  • Efficiently route and manage a dynamic schedule, adapting to changing priorities and locations.
Requirements and Technology Experience:
  • Hands-on hardware repair experience, with a focus on break-fix solutions.
  • Familiarity with ticketing systems for tracking and managing technical support requests.
  • A+ certification is beneficial, but not required. Lexmark certification and experience are preferred.
Driving and Location:

Extensive driving is required, with potential for longer distances. Mileage is compensated.

Pyramid Consulting, Inc. is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.