IT Support Specialist

4 weeks ago


Tucson, Arizona, United States Arizona Official Website of State of Arizona Full time

Job Summary:

As an IT Support Specialist with the Arizona Official Website of State of Arizona, you will be responsible for receiving, resolving, and following up on all service requests submitted to the IT Helpdesk System. This role requires the ability to install, configure, manage, and maintain all supported end-user technology devices and applications.

Key Responsibilities:

  • Receive, resolve, and follow up on all service requests submitted to the IT Helpdesk System
  • Install, configure, manage, and maintain all supported end-user technology devices and applications
  • Perform basic to intermediate level service on user accounts
  • Document and maintain records of communication and actions taken to resolve Help desk requests
  • Perform scheduled preventative maintenance and inventory of end-user devices and applications

Requirements:

  • Current technology applicable to a K-12 educational environment
  • Project management concepts, principles, and their applications
  • Systems evaluation/analysis
  • Judgement and decision making
  • Troubleshooting

Benefits:

This is a benefits-eligible position.

Retirement:

ASRS



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