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Quality Assurance Manager
2 months ago
About Us
KITSCH LLC is a self-financed, female-owned global accessory brand built on positivity and pure hard work. Established in 2010, with a business plan no longer than a paragraph, Kitsch has grown from door to door sales to selling products in over 27 countries across 20,000 retail locations worldwide.
We are committed to creating high-quality products that are effortless, elevated, and easy to use. From fashionable shower caps to our viral towel scrunchies, we aim to evolve your everyday essentials.
We believe that everyone should feel confident when purchasing our products, regardless of hair type, style, or budget.
The Role
We are seeking a highly skilled and knowledgeable Senior Quality Assurance Specialist to become an integral part of our enthusiastic Quality team. The role will work closely with our team of product development, production, purchasing, marketing, sales, and vendors to conduct product evaluation and improvement projects, ensure products comply with regulatory requirements, product specifications, and customer satisfaction.
This role is responsible for developing test methods, non-conformity management plans, and quality control plans for existing and new products that reflect the Kitsch brand look and match our target market and end-user requirements.
Key Responsibilities:
- Work closely with Product Development and vendors to conduct product launch sampling evaluation, improvement, and ensure new products are compliant with specifications, target markets regulations, and customer satisfaction.
- Work closely with Marketing, Sales, Product Development, and vendors to conduct current product evaluation, change risk analysis, and improvement projects, ensure products are compliant with regulatory requirements, product specifications, and customer satisfaction.
- Monitor product safety, performance, and quality regularly. Investigate detected defects and customer complaints with vendors and initiate preventive and corrective actions. Provide clear corrective action feedback to vendors and monitor improvements progress.
- Be an essential part of deviation, CAPA's, and change control activities.
- Coordinate product inspections in warehouses, customer's stores, and the vendor's processing sites, including overseas audits.
- Coordinate and lead North America vendor's onsite audits.
- Manage quarantine, withdrawals, and recalls if necessary.
- Maintain, update, and improve Consumable vendors Quality Scorecard & Ranking.
- Involved in all aspects of regulatory compliance, renewal compliance, and label approval.
- Supervises QC Specialists of Consumables.
- Performs other related duties as may be assigned.
Qualifications:
- Bachelor's degree preferred, major in engineering, bio-science, or chemical science is most preferable (consideration will be given to other science as well depending on additional qualifications).
- At least 3+ years of work experience in a Supplier Quality Assurance function or Quality management system coordination.
- At least 2 years of auditing experience. Desirable in Pharmaceutical, Cosmetics, and Personal Care (PCPC) industries.
- Certificates in PCPC Regulatory Affairs, Quality Operations, etc. would be considered as an asset.
- Knowledgeable in risk analysis tools and statistical analysis.
- Detail-oriented with strong analytical skills, excellent interpersonal and communication skills, including the ability to make convincing and assertive recommendations.
- Business acumen with the ability to influence and negotiate with vendors and internal stakeholders.
- Ability to multitask and prioritize key deliverables in a timely manner.
- Excellent written and verbal communication skills in English with strong technical communication knowledge. PCPC industries writing experience is preferred.
- Good database management skills, computer skills, project scheduling, results summary, and data analysis skills.
- Moderate ERP knowledge is desirable.
Travel
- Travel up to 20% of the time - automobile/airplane, travel will be international with flight time 4+ hours depending on the destination.
- Must have a valid US Visa.
WHAT WE BRING TO THE TABLE
- Competitive Pay/Benefits
- A dynamic team
- An open mind for new ideas
- Growth…growth and some more growth
Our Hiring Practices: KITSCH LLC is an equal opportunity employer. We are committed to working in an environment that supports, inspires, and respects all individuals and recruits on merit-based processes regardless of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.
