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Client Relations Specialist

2 months ago

Glen Arm, Maryland, United States Donna Ingrassia - State Farm Agent Full time
Position Overview

Benefits:

  • Performance-based bonuses
  • Attractive salary package
  • Career advancement opportunities
  • Paid leave
  • Professional training and development

ROLE SUMMARY:
As a Client Relations Specialist with Donna Ingrassia - State Farm Agent, you will create outstanding client interactions that contribute to the success of our insurance agency. Your meticulous attention to detail, strong customer service abilities, and genuine desire to assist clients make you an excellent candidate for this role.


We are eager to engage with individuals who embody the customer-centric and compassionate qualities we seek. We foresee significant internal growth opportunities for motivated and sales-oriented individuals.


KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, ensuring timely follow-ups.
  • Deliver prompt, accurate, and friendly customer support, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
  • Implement a customer-focused, needs-based review process to inform clients about their insurance choices.
  • Utilize effective communication to meet customer needs while fostering business growth.

REQUIREMENTS:

  • Previous experience in the insurance sector is preferred.
  • Property & Casualty insurance license is a plus.
  • Strong commitment to customer service excellence.
  • Adept at relating to clients, addressing their inquiries, and anticipating their requirements.
  • Exceptional communication skills for assisting clients and collaborating with agency team members.
  • Proactive approach to problem-solving.

COMPENSATION AND BENEFITS:

  • Hourly wage complemented by commission/bonus structure.
  • Opportunities for professional growth and advancement within the agency.
  • Paid time off, including vacation and personal/sick days.
  • Valuable experience for career development.