Sportsplex Service Desk Associate

1 month ago


Orland Park, Illinois, United States Village of Orland Park Full time

Job Summary

The Village of Orland Park's state-of-the-art Sportsplex health and fitness facility is seeking a highly motivated and customer-focused individual to join our team as a Sports Central Attendant. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for all Sportsplex visitors.

Key Responsibilities

  • Greets all Sportsplex visitors in a friendly, courteous, and respectful manner
  • Provides exceptional customer service, responding to questions and resolving issues in a timely and professional manner
  • Directs patrons to various areas of the Sportsplex, including recreation equipment, towels, and locks
  • Verifies membership and residency ID cards, handles cash transactions, and issues wristbands
  • Maintains the service desk operations in an orderly fashion, ensuring a clean and organized environment
  • Answers telephones, responds to questions, and directs calls as needed
  • Assists with light janitorial duties as required

Qualifications and Requirements

  • High school diploma or equivalent required
  • Prior customer service and cash handling experience highly preferred
  • Must be energetic, organized, and possess strong communication and interpersonal skills
  • Good computer and phone skills required
  • Must be at least 16 years old; 18 years of age or older preferred

Working Conditions

  • Approximately 15-19 hours per week
  • Shifts vary on weekdays, with opening shifts starting at 5:30 AM and closing shifts ending at 10:00 PM
  • Weekend and holiday availability preferred for morning/afternoon/closing shifts
  • Individual schedules planned two weeks in advance based on staff availability

Compensation and Benefits

  • Hourly rate of pay: $14.00

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