Mobile Associate, Bilingual

2 days ago

Fort Lee, New Jersey, United States T-Mobile Full time
Job Overview

As a Mobile Associate at T-Mobile, you will be part of a Retail Team of Experts who bring the T-Mobile brand to life. You will be a brand ambassador who builds energy and excitement around our products and services. You will be passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving.

Responsibilities:
  • Build proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
    • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
    • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
    • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
    • Approaching service and sales needs with composure, integrity and compassion.
  • Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
    • How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network.
    • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
    • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
    • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
  • Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
    • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
    • Successfully identify and handoff small business leads.
    • Support team initiatives and create an inclusive environment
Requirements:
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. ()
  • Effective at balancing customer needs and performance goals. (Required)
  • Must be fluent in English and Polish

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