Business Analyst, Customer Solutions RI

7 days ago


Smithfield, Rhode Island, United States Fidelity TalentSource LLC Full time
Job Description

The role of a Business Analyst with the Customer Solutions Chapter involves working within the Fidelity Workplace Investing Agile Model. As a key member of this team, you will utilize your analytical and problem-solving skills to elicit and capture story acceptance criteria, develop business acceptance test plans, and implement solutions to address medium to high complexity business needs.

You will be part of a cross-functional squad responsible for delivering specific business goals in Workplace Investing. This role requires strong verbal communication skills, including the ability to effectively facilitate client meetings or workshops and speak publicly to broad audiences.

We are seeking an experienced Business Analyst who can provide leadership and time management skills to ensure work completion on time. Strong writing skills, as demonstrated through clear, concise user documentation, are essential. Additionally, you should be able to assimilate new information, draw conclusions, and communicate ideas effectively.

Key Responsibilities
  • Initiate discovery for feature/epic definition and partner with key stakeholders to prioritize epics.
  • Ensure epic/story artifacts are updated and available for story execution.
  • Develop and maintain stories and facilitate story grooming/refinement sessions to meet the Definition of Ready.
  • Collaborate with business, IT, legal, compliance, and risk partners to define product features and monitor trends.
  • Establish client meetings to showcase sprint deliverables and impact analysis results.
Requirements
  • A basic understanding of business analyst techniques such as benchmarking, business rules analysis, risk analysis, user stories, user acceptance testing, and product documentation.
  • Experience with Jira, Confluence, Mural, or similar agile backlog management tools is preferred.
  • Good understanding of MS Office Suite: Word, Excel, Visio, PowerPoint, and Outlook.
  • Bachelor's degree is preferred, and CSM/CSPO certification is desirable.
Benefits

Fidelity offers flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. We have been recognized as one of the top 10 Best Places to Work in 2024 by Glassdoor Employees Choice Award. You do not need a finance background to succeed at Fidelity, and we offer a range of opportunities for learning to build the career you've always imagined.

We value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to undergo a preliminary credit check during the screening process, followed by a background investigation, which includes but is not limited to, a criminal, civil litigations, and regulatory review.

About Fidelity Investments

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions to help them manage their clients' money.



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